To ensure that you get a speedy and efficient response, please make sure to include your license number (in the form LXXXX-XXXX) with all questions sent to Technical Support. You can find your license number information by clicking "About Mathematica" under the Help menu in Windows and Linux/Unix, or the Mathematica menu in Macintosh.

Alternatively, you can get this information by evaluating the following input: $LicenseID

You can find your version number information by clicking "About Mathematica" under the Help menu in Windows and Linux/Unix, or the Mathematica menu in Macintosh.

You can also get this information by evaluating the following input in a Mathematica notebook: {$Version, $ReleaseNumber}