Providing Wolfram Technical Support with the proper information helps diagnose the issue and accelerate its resolution. The information listed below provides a good set of information about your installation of webMathematica. When sending an inquiry about webMathematica to Wolfram Technical Support, please include:

  • The webMathematica.log and KernelEvents.log files located in the logs directory in the Tomcat layout
  • The MSPConfiguration.xml file located in the webMathematica/WEBINF directory in the Tomcat layout
  • A screen shot of your application showing the error or issue you are facing
  • A text copy of the error message that shows up on the screen
  • Your Mathematica license number or activation key