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How do I approve requests for activation keys?

Your organization’s Activation Key and Password Authorization setting can be updated through the Wolfram User Portal.

Activation keys and passwords are sent to a Site Administrator for approval if:

  • the Site Administrator has chosen to approve all activation key and password requests, or
  • the request is from a “non-authorized” user and the Site Administrator has chosen to approve the request.

When users request an activation key that requires Site Administrator approval, they are provided with a temporary activation key that expires in 15 days, along with a link to the Wolfram User Portal to access the appropriate download files.

The Site Administrator can approve or reject the request through the User Portal. If approved, users receive an email notifying them that the activation key is extended automatically the next time they launch the product. If rejected, users receive an email notifying them that the activation key request is rejected. When the temporary 15-day activation key expires, the product is no longer usable.

Any activation keys requested by users with an authorized email address will be processed automatically. Requests from non-authorized users will be sent to the Site Administrator(s) for approval, and a temporary key will be issued until approved.

Users who are unable to activate online are asked to enter both an activation key and a password.

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