How do I report an issue with webMathematica?
Providing Wolfram Technical Support with the proper information helps diagnose the issue and accelerate its resolution. The information listed below provides a good set of information about your installation of webMathematica. When sending an inquiry about webMathematica to Wolfram Technical Support, please include:
- The webMathematica.log and KernelEvents.log files located in the logs directory in the Tomcat layout
- The MSPConfiguration.xml file located in the webMathematica/WEBINF directory in the Tomcat layout
- A screen shot of your application showing the error or issue you are facing
- A text copy of the error message that shows up on the screen
- Your Mathematica license number or activation key
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
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