Who do I contact about an issue with SystemModeler?
Please send any information about an issue with SystemModeler to Wolfram Technical Support. If you live outside the United States, please contact your authorized reseller of SystemModeler.
- Include your activation key or license number in your correspondence.
- Explain what steps are needed to reproduce the problem.
- For more complicated issues, attach the model that illustrates the problem. Please try limiting your sample in size.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support