How do I remove user access from my site license?
As a site administrator, you can deactivate users or individual assigned activation keys.
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Go to the Manage Access page of your product of interest.
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Click the details icon
in the Details column of the record of interest. A Manage Access window for the individual user is displayed.
You can either deactivate the user or the activation key.
Deactivating a User
Deactivating a user will also deactivate all of their activation keys.
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Find the Status section in the Manage Access window.
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Click Deactivate. A confirmation dialog pops up.
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Click Deactivate to confirm. Now this user is removed from the Manage Access table.
Deactivating a Single Activation Key
Now you can also deactivate individual activation keys for users with more than one activation key.
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In the Manage Access window for the individual user, go to the Activation Keys tab.
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Click the Deactivate button underneath the activation key you would like to deactivate. A confirmation dialog pops up.
- Click Deactivate this key to confirm. The activation key is now removed from the user’s records.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
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