When calling Wolfram Enterprise Support about a technical support request, please provide the following information:

• Your name
• Your Wolfram ID
• Your company’s name
• Your 24/7 call-back number
• The name of your Wolfram Enterprise product
• A complete description of the issue
• A description of how the issue impacts your business and production systems
• Any case numbers of relevant, previous Enterprise Support inquiries

 
Any of the following may be necessary to fully describe the issue:
 

• System information such as OS and hardware information
• All steps needed to reproduce the issue
• All code and files needed to reproduce and analyze the issue
• A description of the behavior that you expect
• A description of any workarounds used so far

Please note that only callers listed as Enterprise Support Contacts with a valid Wolfram Enterprise product license are eligible for Enterprise Support.