Wolfram Computation Meets Knowledge

What are the guidelines for purchase orders?

Purchase orders must be complete before they can be processed. Be sure to include all of the following:

  1. Customer Information
    1. Contact person and full contact information
    2. Bill-to address (if applicable, should match credit card’s bill-to)
    3. Ship-to address (for downloads, this is the recipient’s shipping and email addresses)
    4. Telephone number
    5. Order-unique purchase-order number
  2. Payment Information
    1. Terms, e.g. net 30, credit card.
    2. Credit card information, if applicable, including name on the card, card number, card security code (CSC), and expiration date
    3. Grand total
  3. Product Information for EACH Item
    1. Item description
    2. Pricing, by line item, with applicable discounts noted
    3. Additional details for all software, including home-use requests:
      1. Platform (e.g. Windows, Mac)
      2. License type (e.g. student, professional)
      3. Download vs. physical media
      4. Corresponding license numbers, for software upgrades, application packages, site-license additions, and media replacement requests
  4. Applicable Discounts and PD Codes
    1. Include any applicable PD code number
  5. Delivery Instructions
    1. Delivery method
    2. End-user email address and shipping information (regardless of delivery method, including download)
    3. Logistics notes for physical shipments, including special instructions, use of third-party logistics provider and applicable account number, etc.
  6. Site Information Sheets and Contracts
  7. These documents should accompany all site orders at the time the purchase order is submitted. Please check that all fields of the site information sheet are complete and all contracts are signed and dated. Contracts cannot be processed with missing signatures or initials.

설명이 도움이 되었나요?
아니오

하실 말씀이 있습니까?

피드백 감사합니다.

제출하기

지원 문의

청구서, 제품 동기화에 관한 질문에서 기술적인 질문까지 부담없이 문의하세요.

1-800-WOLFRAM (국제 전화는 +1-217-398-0700)

고객 지원

월요일 - 금요일
8am–5pm 중부 표준시

  • 제품 등록 및 동기화
  • 구매 전 정보 및 주문
  • 설치 및 동작

고급 기술지원 (해당 고객을 대상으로)

월요일 - 목요일
8am–7pm 중부 표준시

금요일
8:30–10am & 11am–5pm 중부 표준시

  • 우선적 기술지원
  • Wolfram 전문가들의 제품 지원
  • Wolfram 프로그래밍
  • 고급 설치 지원