What information do I need when I call Wolfram Enterprise Support?
When calling Wolfram Enterprise Support about a technical support request, please provide the following information:
- Your name
- Your Wolfram ID
- Your company’s name
- Your 24/7 call-back number
- The name of your Wolfram Enterprise product
- A complete description of the issue
- A description of how the issue impacts your business and production systems
- Any case numbers of relevant, previous Enterprise Support inquiries
Any of the following may be necessary to fully describe the issue:
- System information such as OS and hardware information
- All steps needed to reproduce the issue
- All code and files needed to reproduce and analyze the issue
- A description of the behavior that you expect
- A description of any workarounds used so far
Please note that only callers listed as Enterprise Support Contacts with a valid Wolfram Enterprise product license are eligible for Enterprise Support.
