What is the template for filing an Enterprise Support request?
When contacting Wolfram Enterprise Support with a technical issue, please fill out the following template and send it to enterprise-support@wolfram.com.
Name:Wolfram ID:Company name:Call-back number: ___-___-____Product activation key: ____-____-______
(for desktop products)Description of the Issue: Does the issue affect: - your essential business systems? Yes/No - your ability to run your business? Yes/No Do you have a temporary workaround? Yes/NoHave you contacted Wolfram Enterprise
about this issue before? Yes/NoIf yes, previous case number: Include any of the following to help describe the issue:
- System information such as OS and hardware information
- All steps needed to reproduce the issue
- All code and files needed to reproduce and analyze the issue
- A description of the behavior that you expect
- A description of any workarounds used so far
If your issue is critical or urgent, please call us immediately after sending this template.
