Whom do I contact about critical or urgent issues?
Your Enterprise Support inquiry is a critical or urgent issue if:
- the product is used in a production environment,
- its failure seriously affects the productivity of your production or server environment, and
- this failure considerably impacts your business.
If these conditions apply and you are listed as an Enterprise Support Contact with the product license, please call 1-888-592-2997 with all the information required to process your inquiry efficiently.
Critical issues are as defined above without a current workaround. Urgent issues are as defined above with a temporary workaround. We aim to respond to your critical issues within 2 hours of the initial call and to urgent issues within 12 hours of the initial call.
Please also be ready to email us all the information necessary to work on the issue.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support