When contacting Wolfram Enterprise Support with a technical issue, please fill out the following template and send it to enterprise-support@wolfram.com.

Name:

Wolfram ID:

Company name:

Call-back number:             ___-___-____

Product activation key:       ____-____-______ 

(for desktop products)

Description of the Issue: 

Does the issue affect:

    - your essential business systems?      Yes/No 

    - your ability to run your business?    Yes/No 

Do you have a temporary workaround?         Yes/No

Have you contacted Wolfram Enterprise

    about this issue before?                Yes/No

If yes, previous case number: 

Include any of the following to help describe the issue:

• System information such as OS and hardware information
• All steps needed to reproduce the issue
• All code and files needed to reproduce and analyze the issue
• A description of the behavior that you expect
• A description of any workarounds used so far

If your issue is critical or urgent, please call us immediately after sending this template.