Wolfram Computation Meets Knowledge

What is the template for filing an Enterprise Support request?

When contacting Wolfram Enterprise Support with a technical issue, please fill out the following template and send it to enterprise-support@wolfram.com.


Wolfram Enterprise Support Request Template

Name:
Wolfram ID:
Company name:
Call-back number:             ___-___-____
Product activation key:       ____-____-______ 
(for desktop products)
Description of the Issue: 
 
Does the issue affect:
    - your essential business systems?      Yes/No 
    - your ability to run your business?    Yes/No 
Do you have a temporary workaround?         Yes/No
Have you contacted Wolfram Enterprise
about this issue before? Yes/No
If yes, previous case number: 

Include any of the following to help describe the issue:

  • System information such as OS and hardware information
  • All steps needed to reproduce the issue
  • All code and files needed to reproduce and analyze the issue
  • A description of the behavior that you expect
  • A description of any workarounds used so far

If your issue is critical or urgent, please call us immediately after sending this template.

この項目は役に立ちましたか?
はい
いいえ

ご意見・ご提案がおありでしたらお書きください.

フィードバックをありがとうございました.

送信

サポートへのお問合せ

お支払い,アクティベーションに関する質問から技術的な質問まで,お気軽にお問い合せください.

販売代理店 (ライセンスをお持ちの方は、ご購入された代理店にお問い合わせください)

Hulinks

電話:03-5642-8380
Fax:03-5642-8381

soft.sales@hulinks.co.jp
Webサイト

日本電子計算株式会社

電話:03-5210-0184
Fax:03-5210-0229

math_info@cm.jip.co.jp
Webサイト

亘香通商株式会社

電話:045-320-2711
Fax:045-320-9342

sales@senko-corp.co.jp
Webサイト

株式会社シーエムディーラボ

電話:03-3408-8406
Fax:03-3408-8406

info@cmdlab.co.jp
Webサイト