Wolfram Computation Meets Knowledge

How do I stop recurring payments for my subscription?

You can stop recurring payments by canceling your paid subscription through your Wolfram Cloud account. After canceling, your plan will remain active until the end of your billing cycle. For example, if you purchased an annual subscription plan and have three months left, then choose to cancel it, the subscription will remain active until the end of that three-month period.

Your plan will be immediately downgraded to the free Cloud Basic plan. You keep all of your files, even if they exceed your new file storage limit. You won’t be able to upload or create new files until you reduce your file storage.

With a free Cloud Basic plan, your files will expire after 60 days.

Is this article helpful?
Yes
No

Any comments?

Thank you for your feedback.

Submit

Contact Support

Whether you have a question about billing, activation or something more technical, we are ready to help you.

1-800-WOLFRAM (+1-217-398-0700 for international callers)

Customer Support

Monday–Friday
8am–5pm US Central Time

  • Product registration or activation
  • Pre-sales information and ordering
  • Help with installation and first launch

Advanced Technical Support (for eligible customers)

Monday–Thursday
8am–5pm US Central Time

Friday
8:30–10am & 11am–5pm US Central Time

  • Priority technical support
  • Product assistance from Wolfram experts
  • Help with Wolfram Language programming
  • Advanced installation support