WOLFRAM

When does Technical Support end for my gridMathematica product?

Read this article in: Deutsch, Español, Français, 日本語, 한국어, Português, 中文


Wolfram Technical Support is a service provided to Wolfram customers by members of the Wolfram Technology Group.

It consists of Installation Support to set up your Wolfram product and Developer Support to answer your Wolfram Language-related programming questions.

An active Premier Service contract is required in order to receive Developer Support for gridMathematica.

Such Developer Support is provided for the following versions of gridMathematica until the indicated dates:

 gridMathematica Version   Wolfram Language Version   End-of-Developer-Support Date 
12.2 12.2 03/31/2024
12.3 12.3 09/30/2024
13.0 13.0 03/31/2025
13.1 13.1 09/30/2025
13.2 13.2 03/31/2026
13.3 13.3 09/30/2026
14.0 14.0 03/31/2027
14.1 14.1 09/30/2027

Installation Support, however, continues for customers with a valid product license beyond the expiration of any service contract and end date of Developer Support.

These end-of-Developer-Support dates are approximations only and should not be relied upon in any purchasing or project decisions. We will strive to keep these dates reasonably accurate and current, but reserve the right to modify them at any time.

Is this article helpful?
Yes
No

Any comments?

Thank you for your feedback.

Submit

Contact Support

Whether you have a question about billing, activation or something more technical, we are ready to help you.

1-800-WOLFRAM (+1-217-398-0700 for international callers)

Customer Support

Monday–Friday
8am–5pm US Central Time

  • Product registration or activation
  • Pre-sales information and ordering
  • Help with installation and first launch

Advanced Technical Support (for eligible customers)

Monday–Thursday
8am–5pm US Central Time

Friday
8:30–10am & 11am–5pm US Central Time

  • Priority technical support
  • Product assistance from Wolfram experts
  • Help with Wolfram Language programming
  • Advanced installation support