Many issues with an installation of Finance Platform can be fixed by resetting its preferences. Starting Finance Platform with cleared preferences returns it to its default configuration by deleting and recreating internal files located in the Base Directory and the User Base Directory.
Automatically Resetting the Configuration
To reset Finance Platform to its default configuration on Windows, start Finance Platform while holding down the Ctrl and Shift keys. Keep the keys held down until the welcome screen appears.
Manually Resetting the Configuration
If the automatic clearing of the configuration does not seem to improve the problem, you can perform a clean start manually by deleting the Base Directory and User Base Directory on the computer.
On Windows, the base directories are located at:
where <user> is your username on the computer.
These files may be hidden on your computer. You may need to enable your account to see hidden files.