What is the template for filing an Enterprise Support request?
When contacting Wolfram Enterprise Support with a technical issue, please fill out the following template and send it to enterprise-support@wolfram.com.
Wolfram Enterprise Support Request Template
Name:
Wolfram ID:
Company name:
Call-back number: ___-___-____
Product activation key: ____-____-______
(for desktop products)
Description of the Issue:
Does the issue affect:
- your essential business systems? Yes/No
- your ability to run your business? Yes/No
Do you have a temporary workaround? Yes/No
Have you contacted Wolfram Enterprise
about this issue before? Yes/No
If yes, previous case number:
Include any of the following to help describe the issue:
- System information such as OS and hardware information
- All steps needed to reproduce the issue
- All code and files needed to reproduce and analyze the issue
- A description of the behavior that you expect
- A description of any workarounds used so far
If your issue is critical or urgent, please call us immediately after sending this template.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support