Wolfram Technical Support is a service provided to Wolfram customers by members of the Wolfram Technology Group.
It consists of Installation Support to set up your SystemModeler product and User Support to answer your questions on how to use SystemModeler.
An active Premier Service contract is required in order to receive User Support on the Premier level for your SystemModeler Standard Edition or Modeling & Simulation Suite.
Such User Support is provided for the following versions of SystemModeler until the indicated dates:
|SystemModeler Version||End-of-User-Support Date|
Installation Support, however, continues for customers with a valid product license beyond the expiration of any service contract and end date of User Support.
These End-of-User-Support dates are approximations only and should not be relied upon in any purchasing or project decisions. We will strive to keep these dates reasonably accurate and current, but reserve the right to modify them at any time.
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
8am–7pm US Central Time
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support