When does Technical Support end for my System Modeler product?
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Wolfram Technical Support is a service provided to Wolfram customers by members of the Wolfram Technology Group.
It consists of Installation Support to set up your System Modeler product and User Support to answer your questions on how to use System Modeler.
An active Premier Service contract is required in order to receive User Support on the Premier level for your System Modeler Standard Edition or Modeling & Simulation Suite.
Such User Support is provided for the following versions of System Modeler until the indicated dates:
| System Modeler Version | End-of-User-Support Date |
|---|---|
| 12.3 | 06/30/2024 |
| 13.0 | 12/31/2024 |
| 13.1 | 09/30/2025 |
| 13.2 | 12/31/2025 |
| 13.3 | 09/30/2026 |
| 14.0 | 03/31/2027 |
| 14.1 | 09/30/2027 |
Installation Support, however, continues for customers with a valid product license beyond the expiration of any service contract and end date of User Support.
These End-of-User-Support dates are approximations only and should not be relied upon in any purchasing or project decisions. We will strive to keep these dates reasonably accurate and current, but reserve the right to modify them at any time.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support