Enterprise Support from Wolfram Research is a benefit of purchasing a current copy of Mathematica Enterprise Edition or Wolfram Finance Platform. The following articles explain the process of using Wolfram Enterprise Support.

Eligibility for Wolfram Enterprise Support

Contacting Us about Critical Issues

Enterprise Support Business Hours

Template for Filing an Enterprise Support Request

Info Needed to Call Wolfram Enterprise Support

Finding Your Wolfram ID

Finding Your Activation Key

FAQ, Procedures, and License Agreement

Enterprise Support Contact Procedures

Enterprise Support FAQ

Enterprise Support Service Level Agreement