- Include your activation key or license number in the email.
- Explain what steps are needed to reproduce the problem.
- Attach a notebook that illustrates the problem. Try limiting your code sample to 10 lines.
- Document any visual aspects of the problem with a screenshot or video.
- Additionally, in an included notebook, evaluate the following command:
SystemInformationcreates a dialog that provides information about your computer. This information helps us serve you more quickly.
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
8am–7pm US Central Time
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support