What are the guidelines for purchase orders?
Purchase orders must be complete before they can be processed. Be sure to include all of the following:
- Customer Information
- Contact person and full contact information
- Bill-to address (if applicable, should match credit card’s bill-to)
- Ship-to address (for downloads, this is the recipient’s shipping and email addresses)
- Telephone number
- Order-unique purchase-order number
- Payment Information
- Terms, e.g. net 30, credit card.
- Credit card information, if applicable, including name on the card, card number, card security code (CSC), and expiration date
- Grand total
- Product Information for EACH Item
- Item description
- Pricing, by line item, with applicable discounts noted
- Additional details for all software, including home-use requests:
- Platform (e.g. Windows, Mac)
- License type (e.g. student, professional)
- Download vs. physical media
- Corresponding license numbers, for software upgrades, application packages, site-license additions, and media replacement requests
- Applicable Discounts and PD Codes
- Include any applicable PD code number
- Delivery Instructions
- Delivery method
- End-user email address and shipping information (regardless of delivery method, including download)
- Logistics notes for physical shipments, including special instructions, use of third-party logistics provider and applicable account number, etc.
- Site Information Sheets and Contracts
These documents should accompany all site orders at the time the purchase order is submitted. Please check that all fields of the site information sheet are complete and all contracts are signed and dated. Contracts cannot be processed with missing signatures or initials.
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support