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How do I troubleshoot single sign-on (SSO) issues with my Wolfram product?

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If you obtained your Wolfram product from your own organization and the latter has an unlimited site license for it, you may be able to activate your product copy with your organization’s credentials using SSO.

In the process, your Wolfram product opens a new browser window so you can provide your organization’s credentials. Once you have been identified, the browser in return notifies your Wolfram product that you are eligible to activate it.

If the browser window does not open, you can instead copy the explicit activation page URL into your browser. If on the other hand the browser cannot contact your Wolfram product, supplying the latter manually with a verification code will address this problem.

If the browser does not open

  1. Go to the Wolfram product’s Activation dialog.
  2. Click “Browser didn’t open?”.
  3. Copy the displayed URL from the activation dialog and paste it into your browser.
  4. Continue with the sign-in process.

If the browser cannot connect to your Wolfram product

An error message including a verification code is displayed in the browser.

  1. Copy the verification code.
  2. Return to your Wolfram product’s Activation dialog.
  3. Click “Activation not starting?”.
  4. Paste the verification code into the input field and click “Continue” to complete the activation process.
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