Wolfram Computation Meets Knowledge

How do I fix common problems by resetting Finance Platform to its default configuration?

Many issues with an installation of Finance Platform can be fixed by resetting its preferences. Starting Finance Platform with cleared preferences returns it to its default configuration by deleting and recreating internal files located in the Base Directory and the User Base Directory.

Automatically Resetting the Configuration

If you have saved any configurations to the Base Directory and the User Base Directory, please back them up before resetting Finance Platform. If you have edited any init.m files, they would be located in these directories.

To reset Finance Platform to its default configuration on Windows, start Finance Platform while holding down the Ctrl and Shift keys. Keep the keys held down until the welcome screen appears.

Manually Resetting the Configuration

If the automatic clearing of the configuration does not seem to improve the problem, you can perform a clean start manually by deleting the Base Directory and User Base Directory on the computer.

If you have installed packages such as the Time Series package or the Mathematica Link for Excel Link package, these need to be backed up. Alternatively you can reinstall them after deleting the directories.

You must activate Finance Platform again after deleting the base directories. You can access your activation information for all your Wolfram products through the Wolfram User Portal.

On Windows, the base directories are located at:

  • C:\ProgramData\Mathematica
  • C:\Users\<user>\AppData\Roaming\Mathematica

where <user> is your username on the computer.

These files may be hidden on your computer. You may need to enable your account to see hidden files.

Is this article helpful?

Any comments?

Thank you for your feedback.


Contact Support

Whether you have a question about billing, activation or something more technical, we are ready to help you.

1-800-WOLFRAM (+1-217-398-0700 for international callers)

Customer Support

8am–5pm US Central Time

  • Product registration or activation
  • Pre-sales information and ordering
  • Help with installation and first launch

Advanced Technical Support (for eligible customers)

8am–5pm US Central Time

8:30–10am & 11am–5pm US Central Time

  • Priority technical support
  • Product assistance from Wolfram experts
  • Help with Wolfram Language programming
  • Advanced installation support