How do I get Wolfram Enterprise Support?
Enterprise Support from Wolfram Research is a benefit of purchasing a current copy of Mathematica Enterprise Edition or Wolfram Finance Platform. The following articles explain the process of using Wolfram Enterprise Support.
Eligibility for Wolfram Enterprise Support
Contacting Us about Critical Issues
Enterprise Support Business Hours
Template for Filing an Enterprise Support Request
Info Needed to Call Wolfram Enterprise Support
FAQ, Procedures, and License Agreement
1-800-WOLFRAM (+1-217-398-0700 美国境外用户)
客服支持
周一至周五
8am–5pm 美国中部时区
- 产品注册或激活
- 预售信息和订单
- 安装帮助和首次启动
高级技术支持 (面向特定用户)
周一至周四
8am–7pm 美国中部时区
周五
8:30–10am & 11am–5pm 美国中部时区
- 优先技术支持
- Wolfram 专家助理专员
- Wolfram 语言编程帮助
- 高级安装支持