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If the front end of your Wolfram product crashes or hangs, Wolfram Technical Support may ask you to generate a report to help diagnose the cause of the issue.

• Generating a Hang Report
• Generating a Crash Report

Generating a Hang Report

If the front end of your Wolfram product becomes unresponsive, generate a hang report:

1. Launch the Wolfram product that causes the hang and take the necessary steps to cause it to become unresponsive.
2. On the desktop, press Command + Shift + G.

   

3. Type “Activity Monitor.app” in the search field and press Enter.
   

4. In the “Process Name” column, find the name of your Wolfram product and double-click it.

   

5. Click Sample at the bottom left of the window to generate a process sample.
   

6. Save the resulting file by clicking the Save button on the top right of the window.
7. Repeat steps 4 and 5 for the process called “spindump_agent”.

Generating a Crash Report

If the front end of your Wolfram product quits unexpectedly, generate a crash report:

1. Launch the Wolfram product that causes the crash and take the necessary steps to cause it to crash. Note the time of the crash.
2. On the desktop, press Command + Space.

   

3. In the search field, type “Console.app” and press Enter.

   

4. In the “Reports” column, click Crash Reports.

   

5. Navigate to the appropriate crash report at the previously noted time, copy the report to a text document and save the resulting file.