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If the front end of your Wolfram product crashes or hangs, Wolfram Technical Support may ask you to generate a report to help diagnose the cause of the issue.

• Generating a Hang Report
• Generating a Crash Report

Generating a Hang Report

If the front end of your Wolfram product becomes unresponsive, generate a hang report:

1. Launch the Wolfram product that causes the hang and take the necessary steps to cause it to become unresponsive.

   

2. Launch the Windows Task Manager by pressing Ctrl + Alt + Del and selecting “Task Manager”.

   

3. Right-click the Wolfram product that has become unresponsive.

   

4. Select “Create dump file”. A confirmation dialog will appear.

   

5. Click “Open file location” to navigate to the .dmp file.

   

   Note: the dump file will be located at C:\Users\username\AppData\Local\Temp\Mathematica where “username” is the username for the user running the process.

6. Copy the resulting .dmp file to a safe location.

Generating a Crash Report

If the front end of your Wolfram product quits unexpectedly, generate a crash report:

1. Launch the Wolfram product that causes the crash and take the necessary steps to cause it to crash. Note the time of the crash.
2. Click the Windows Start button, type “File Explorer” and press Enter.

   

3. In the file path entry box, type “C:\ProgramData\Microsoft\Windows\WER\ReportArchive” and hit “Enter”.

   

4. Navigate to the folder containing the crash at the previously noted time and double-click it.

   

5. Copy the resulting .wer file to a safe location.