How do I get Wolfram Enterprise Support?
Enterprise Support from Wolfram Research is a benefit of purchasing a current copy of Mathematica Enterprise Edition or Wolfram Finance Platform. The following articles explain the process of using Wolfram Enterprise Support.
Eligibility for Wolfram Enterprise Support
Contacting Us about Critical Issues
Enterprise Support Business Hours
Template for Filing an Enterprise Support Request
Info Needed to Call Wolfram Enterprise Support
FAQ, Procedures, and License Agreement
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support