Wolfram Sites Support Guide
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Some Wolfram Account functionalities are not compatible with specific license configurations. Please contact us before making changes to your settings to confirm compliance with terms of use and other software agreements.
Your site license will soon be managed from the Wolfram Account page. The functionality described in this article will be available as soon as the new Wolfram Account page goes live.
For Site Admins:
Quick Start Guides
- Quick Start Guide for Wolfram Comprehensive Program Site Administrators
- Quick Start Guide for Wolfram Unlimited Program Site Administrators
- Quick Start Guide for Wolfram SSO Unlimited Program Site Administrators
Access Wolfram Products
- How can I access Wolfram product downloads through my site license?
- How can I set up Mathematica Lab Version using my organization’s Unlimited Site license?
Manage Access for Users
- How do I manage access for my users?
- How do I approve my users’ requests for access to Wolfram products?
- How can my users request access through my site license?
- How do I automatically renew or upgrade site license activation keys?
- How do I remove user access from my site license?
- How do I add a new site administrator for my site license?
Approve | Remove | Add
Users’ Access to Wolfram Products
- How do I grant single user access for my site license?
- How do I grant single machine access for my site license?
- How do I grant network access for my site license?
- How do I grant single user access for Wolfram subscriptions?
- How can I issue my site’s MathLM users Off-network Use licenses?
Settings
- How do I go to the Site Settings page of my site license?
- How do I manage access and approval settings?
- How do I set the defaults for my users’ renew or upgrade settings?
- How do I change the site administrator contact information displayed to users?
Videos Materials
For Site Users:
Request Access
- How can I request access to Wolfram products through my organization’s site license?
- How can I request access to Mathematica?
- How can I request access to Mathematica Network?
- How can I request access to Mathematica Online?
- How can I request access to Wolfram System Modeler?
- How can I request access to Wolfram|Alpha Notebook Edition?
- How can I request access to Wolfram|Alpha Pro?
Contact
Contact Support
Whether you have a question about billing, activation or something more technical, we are ready to help you.
1-800-WOLFRAM (+1-217-398-0700 for international callers)
Customer Support
Monday–Friday
8am–5pm US Central Time
- Product registration or activation
- Pre-sales information and ordering
- Help with installation and first launch
Advanced Technical Support (for eligible customers)
Monday–Thursday
8am–5pm US Central Time
Friday
8:30–10am & 11am–5pm US Central Time
- Priority technical support
- Product assistance from Wolfram experts
- Help with Wolfram Language programming
- Advanced installation support